Friction Transfer field inquiry

Where did the work go?

What does a company make you do now that it used to do for you?

The friction did not disappear. It changed owners.

We are collecting specific examples of work, uncertainty, and recovery responsibility that moved to customers, employees, or partners after a service, process, technology, or policy change.

This is a research and pattern-finding intake, not a public complaint board. Your response will not be posted automatically, and naming a company does not give us permission to publish its name.

Two minutesNo account required

Private by defaultNo raw public feed

Your choiceResearch and contact permissions are separate

How did you experience this change? Sector

Company name Optional and private by default What do you have to do now that the company used to do for you? 0 / 1200 What happened before? Optional What did the change cost you? Optional

What would you like next? Nothing. I only want to contribute an example. Tell me when Change Collaboration publishes the pattern findings. I am dealing with this inside an organization and may want to use AskOCM. I would like to discuss the issue at an organizational level.

Email Required only if you request follow-up

Your permissions You may use a reviewed, deidentified version of this example in research, analysis, or public reporting. You may contact me directly about this submission or the follow-up I selected. You may send me Change Collaboration articles and updates. I can unsubscribe at any time. You may contact me to discuss whether the company could be named. This is not permission to publish its name.

Please do not include account numbers, health information, confidential employer information, or names of individual employees. This is not a complaint-resolution or emergency channel. See our Privacy Policy and Terms of Use.

Seeing the pattern inside your organization?

Find out where the work actually went.

Change Collaboration helps leaders examine whether a transformation, automation, integration, or cost program reduced friction or simply moved it across a boundary.

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Where did the work go?

Share one concrete example

Find out where the work actually went.